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  • Create Date April 1, 2021
  • Last Updated April 4, 2021

VIP Prepaid Services Block Hours

VIP Prepaid Services Blocks

The VIP Prepaid Services Blocks provides you with direct access to Marvin Huffaker to assist with any projects, services, support, or other technology challenges you may have within your business.

Highlights

Our flexible offering includes:

  • 24x7x365 emergency support for critical system outages with no after-hours penalty.
  • Marvin Huffaker, a highly qualified engineer, is your point of contact for all services and support.
  • As needed strategy meetings to discuss your specific business needs and challenges.
  • Custom web based portal to our time and billing system for reporting purposes.

Purchase Details

Service blocks are purchased in advance, similar to a retainer. Prepaid blocks are entered into our ticketing/billing system and are valid for up to two years from the purchase date. For any services or work completed, we simply deduct the time from the remaining block balance. Prepaid hours can be used for virtually any service we typically provide, including projects, upgrades, migrations, outage support, general server issues, patches, planning and strategy, and more.

When you need help, you just call. Since the services have been paid in advance, everything is ready to go without the hassles of approving a purchase order or providing a credit card for payment. In many cases, Marvin can be working on your system within a few minutes.

Benefits

By purchasing a VIP Prepaid Service block, you receive the following additional benefits:

  • No need to budget for minor incidentals or other services since they are already prepaid.
  • Our remote access methodologies allow us quick, secure, and convenient access to your system.
  • Our strong partnership with key technology vendors provides us with an excellent escalation channel for critical issues or defects.
  • Since your prepaid hours are good for up to two years, you never have to “burn up” your hours before they expire.
  • Marvin works as part of your team and make your technology needs his top priority.
  • You have direct access to Marvin Huffaker, who will know your system, your environment, and your business. You’ll never have to work with an entry-level helpdesk or randomly assigned engineers. Plus there is no waiting on hold or in a queue.

Added Value

  • Receive free bonus hours with Gold or Platinum packages for added value.
  • No penalty or rate hike/adjustment for after hours or emergency services. ALL services are billed at actual time spent regardless of the time or day.